Liberty Healthshare
Reviews and Complaints
Absolutely not
It’s all about taking your premiums
Liberty Health Share (LHS) professes to be a Christian organization, yet when it comes to doing the right thing they fail miserably! We have been with Liberty for 3 years, we are healthy and never submitted a claim.
As a part of our health maintenance, we also pay another 79 a month to a physician for discounted visits for annual check ups, blood work etc to maintain our good health. As part of this maintenance program LHS is supposed to reimburse a portion of the $79.00 ($32.00 to be exact) for our maintenance. It is a battle every month with constant phone calls to follow up on our reimbursement. I’m not sure why, because everything is done electronically?
Nonetheless, they are 5 months behind. To that point, we have absolute No confidence that if we did have a claim or needed coverage that they’d be there in our time of need. We are very blessed and fortunate to be healthy!!! Notwithstanding, if I’m going to pay an organization that professes they will be there in our time of need I must have confidence in the relationship.
LHS has not earned that confidence/trust for the last 3 years, so we have canceled our membership. The real test of their alleged “Christian format” will be when it comes to reimbursing us for the money we are already owed. DO NOT JOIN THIS ORGANIZATION IF YOU REALLY WANT TO HAVE YOUR HEALTH CARE PROTECTED!
They failed us at every turn and we never submitted a claim!! LHS is nothing more than a “Bait and Switch” organization!
It’s all about taking your premiums
AVOID THIS COMPANY
I am extremely unhappy with Liberty. I switched from Samaritan Ministries to them thinking they would be better.
They were supposed to cover a yearly exam with mammogram. They messed up the payment and apparently didn't apply the payment to the right debt. It's gone to collection. We are coming up on a year anniversary for this mess and the debt collectors are after me bc of this company's incompetence.
I keep having to call Liberty and the collection company and be the go between. Not only that, during the past year their website was down for quite a while. They take so long to pay anything that when I go to the dr the office has had such a bad experience with their delay in payment they want me to pay up front. They put negotiating prices above the service to the customer.
Do not use this company. You'll end up physically ill from the stress they cause.
Extremely poor customer service
Salinas CA
- Medicare rates no customer service poor quakity no assistance
- Page rude rude rude
Preferred solution: Let the company propose a solution
I am furstrated with them as a whole
I lost my job so I searched around for my daughter some insurance that was affordable since I did have a job. I said I would do without as long as she was covered.
I got Liberty Heath Alliance for Consumers USA had it about a month before my daughter got the flu. I ended up getting a bill from the doctor's office for 700$. I called them and they said she didn't go to a doc office that was in their network. I explain it was an emerge care.
They asked which one and said it should have been covered. long story short I got both on the phone and sent both the numbers to contact each other. They didn't have but one emerge care in the whole USA covered under their program. But after everything they signed up with the office and her bill was cut by roughly half.
Later my daughter had to go to the local hospital and Now I have a bill for 3000 dollars.
She went twice in one week for the same problem. So the hospital says they don't take the insurance and Liberty says they do.
I am in the middle of trying to resolve this but it looks as if I will be paying the whole bill. It is ending up like I am just handing over 200 a month for nothing but a piece of paper that doesn't account for anything.
- Sales pitch
- Great value for a great concept
- Going through 11 people to get to the one person who could help
- Customer service and problem resolution
- Lies that followed
Preferred solution: Full refund
They don't do anything!
Terrible liars and are they really Christian???
- Apparently affordable
Preferred solution: Let the company propose a solution
Help, I'm being held hostage!
Our hospital bill went to debt collection
Enough is Enough
- Customer service and problem resolution
Preferred solution: Let the company propose a solution
Resolved: Medical Bills
Liberty ripoff
I have been a Liberty Healthshare member since 1/1/17. My husband started Medicare and I no longer qualified for subsidies through Healthcare.gov.
After researching, I decided on Liberty. They were a great company in the beginning. They paid all that they were suppose to pay. Since first signing up, my deductible of $500 went up to $1,000 and my premium went up from $199 to $249/month.
Not bad!
However, in late 2018 they started a new software system. Well, a glitch in the new system wrongly applied claims from 2018 to my 2019 deductible. I've been calling and calling since Feb. 11, 2019.
They assured me that it was their fault and they were working on the problems. It is now almost 4 months later and nothing has changed. Every time I call, I get a different person with a different scripted response. Meanwhile, I've been sent to collections and/or have had to pay some of these claims.
The concept of health sharing is a great one.
This company use to execute it very well, but no longer. Have they grown too fast?
Is the new CEO running this company into the ground?
There are a lot of unhappy members out there. Buyer beware!
- Great value for a great concept
- Customer service and problem resolution
Preferred solution: Fix my Sharebox and pay my claims appropriately, also reimburse me.
I may be able to help
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YEP
Please contact me and we can discuss other options for your family. There are plans available for the healthy family that most do not know about. Let's discuss it!