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Liberty Healthshare - Scam as a company for health insurance.

1.2
Details
For 16 months I have been trying to collect reimbursement for medical bills. Not a dollar. Lost receipts,lost forms. Check is in the mail. Now legal fees as I intend to sue. Big,big scam. Not an insurance company so no regulations from State of Ohio.
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ID
#1546111 Review #1546111 is a subjective opinion of poster.
Cons
  • Customer service and problem resolution
  • Page rude rude rude
  • Lies that followed
1.3
Details
I have been a Liberty Healthshare member since 1/1/17. My husband started Medicare and I no longer qualified for subsidies through Healthcare.gov. After researching, I decided on Liberty. They were a great company in the beginning. They paid all that they were suppose...
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ID
#1545496 Review #1545496 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance
Pros
  • Great value for a great concept
Cons
  • Customer service and problem resolution
Reason of review
Poor customer service
Loss
$1275
Preferred solution
Fix my Sharebox and pay my claims appropriately, also reimburse me.

Liberty Healthshare - They don't do anything!

1.0
Details
This company is a scam, they haven't shared into one of my maternity bills thus far. I'm about to go into labor and they have not sent me a check for my hospital estimate as they mentioned. We have already paid so much out of pocket and we don't have the money to pay for the hospital's portion. I can't get a hold of anyone, they bounce us around with no answers. I have so many pending bills that haven't been reimbursed and some are going to collections. They don't care and just keep taking people's money. I don't need this kind of stress while I'm pregnant and shame on them for calling themselves a Christian company!!!!
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ID
#1545255 Review #1545255 is a subjective opinion of poster.
Service
Liberty Healthshare Customer Care
Other than Holly and her husband, whose family clearly benefits financially from this service, as much as they try to dart around and imply that they don't, Liberty Healthshare seems to be a hopeful system that does not work, AT BEST. It worst it is a complete scam...
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1 comment
Pamela H
#1693357

Are you saying if you start publicly complaining, they don't pay or take an extra long amount of time to pay? I sure hope that's not true, as I've complained to the Better Business Bureau, on Facebook and now here.

ID
#1543743 Review #1543743 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance

Liberty Healthshare - How do I cancel with Liberty

1.2
Details
My story is the same as everyone else’s. Can anyone tell me how to cancel my membership with them? Their website doesn’t tell you how and wait time on the phone is about a hour.
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ID
#1542116 Review #1542116 is a subjective opinion of poster.
Liberty Healthshare (LHS) review: based on reading all the negative reviews here as well as on other websites, and also on my own personal experiences with LHS, it seems LHS only lives up to its name for medical liberty when a member is healthy and on the giving side...
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ID
#1537985 Review #1537985 is a subjective opinion of poster.
Location
Ashford, Connecticut

Liberty Healthshare - Very frustrating

I have been trying for going on third day to get someone in provider services to pick up line to get claim status. Hold times 3-45 minutes. My direct number 832-266-0286
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ID
#1534880 Review #1534880 is a subjective opinion of poster.
Location
Houston, Texas
1.0
Details
I HAVE BEEN TRYING TO GET A SUPPEMENTAL CLAIM PAID FOR A PATIENT FROM A DATE OF SERVICE OF 8/29/2018. I NEVER RECEIVED PAYMENT, SO I CALLED LHS ON 2/5/19, THEY STATED THEY DON'T HAVE THE CLAIM. I CHECKED WITH MY ELECTRONIC PAYER WHO STATES THEY SHOW THE CLAIM WAS SENT...
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ID
#1526406 Review #1526406 is a subjective opinion of poster.
Location
Jackson, Ohio
Service
Liberty Healthshare Medical Claim
Cons
  • Everything about them
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
1.1
Details
My ER bills from 2018 have not been paid. I'm consistently getting collections notices and my credit is threatened, not to mention the high level of stress this is placing upon me. I called and cannot leave a message. The automated message blames the transition to new...
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2 comments
Tabbetha
#1720198

Liberty now owes me more than $4000 for claims I have submitted since May 2018. I call every month, get the run-around.

Thank god I just turned 65 and went on Medicare, so I cancelled my membership, but I will not rave about this company anymore. I think they grew too fast and can’t keep up with the demand for affordable healthcare.

But I just want answers! No one seems to be able to help me!

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ID
#1519534 Review #1519534 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance
Pros
  • Speaking with someone who could help
Cons
  • Going through 11 people to get to the one person who could help
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Pay the amount in full and have collection agencies remove the records of past due invoices that are not my responsibility.

Liberty Healthshare - Customer service

I've tried for 3 days to talk to someone. I am from a providers office and need to check on a claim. Never get anyone, have left a voice mail no response. Is anyone home? gail h hail@statosolution.com 703-967-1443
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ID
#1510340 Review #1510340 is a subjective opinion of poster.
Service
Liberty Healthshare Medical Claim
Reason of review
Poor customer service

Resolved: Liberty Healthshare - Medical Bills

2.8
Details
I have been with Liberty going on my 3rd year. It's a great plan if you are healthy and have no claims. Had one claim 5 months ago that was above my deductible. It was for an ER visit. I have called 5 times because providers have started calling me. Every time I call liberty the people are nice but I don't believe them anymore. They tell me oh yes we are going to take care of it and guess what just checked they haven't. They really are great at taking your premium on time though!!!!
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Resolved
ID
#1507681 Review #1507681 is a subjective opinion of poster.
Service
Liberty Healthshare Medical Claim
Reason of review
Problems with payment
Had a date of service on 7-17-2017, Liberty Healthshare has been billed, sent copies by email, fax, overnight FedX; and bill still remains unpaid. Customer service does not have phone number for CEO or how to reach his office. They state they are not given that...
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2 comments
Anonymous
#1667263

Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or google for their phone.

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ID
#1500718 Review #1500718 is a subjective opinion of poster.
Location
Columbus, Georgia
Service
Liberty Healthshare Health Insurance
I had LHS for approx. 3 years. The first couple of years I guess I didn't use a lot of the services but didn't seem to have any problems and thought they were pretty good. Then I have a problem with a payment being mailed to the wrong address. The check was cancelled...
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1 comment
Anonymous
#1667265

Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or google for their phone.

ID
#1482272 Review #1482272 is a subjective opinion of poster.
Location
Tifton, Georgia
My wife had the plan and we paid in for over one year. After one year my wife wanted a check up to have colon checked. Difficult to find a doctor who would take this liberty heath share, most do not. Scheduled the exam, and they wanted a $500 deposit up front. We paid...
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2 comments
Anonymous
#1792106

One hundred percent agree, they are an embarrasment

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ID
#1481392 Review #1481392 is a subjective opinion of poster.
Location
Juno Beach, Florida
They just don't want to pay. I have had very little expenses, mainly preventative things like wellness exams, colonoscopy, mammogram, etc. It's a nightmare getting reimbursed and every time I call, I get a different explanation on why it's not being paid. 30-45...
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1 comment
Anonymous
#1667268

PLEASE PLEASE Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or call 866-406-4534 The same thing is happening today to us 4/1/19

ID
#1480194 Review #1480194 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Liberty Healthshare Health Insurance