My family and I used Liberty Health share for 11 months while he was transitioning from one job to another. I can say customer service was fantastic when it involved collecting money, signing us up for our plan and welcoming us to their Christian-like family.
As time progressed I noticed a large lag in the communication process. If you have any questions after making a large payment to them, please expect multiple phone calls, no response to emails, rude representatives and months of waiting for reimbursement of well visit appointments!
I recommend consumers being very aware of their visit and well aware of what you are entitled when it comes to reimbursement, a lot of things will go to "utilization review" and there's a good chance it will disappear after that! Also, if you recommend anyone to their company and you are eligible for a $100 gift card, you can expect to wait 5 months before you see any of that.
Product or Service Mentioned: Liberty Healthshare Customer Care.
Reason of review: Poor customer service.