Liberty Healthshare Reviews

Show reviews that mention
service liberty bills health liberty health health share customer service bill money insurance
Filter review
New Reviewer

Scam as a company for health insurance.

For 16 months I have been trying to collect reimbursement for medical bills. Not a dollar. Lost receipts,lost forms. Check is in the mail. Now legal fees as I intend to sue. Big,big scam. Not an insurance company so no regulations from State of Ohio.
View full review
ID
#1546111 Review #1546111 is a subjective opinion of poster.
Cons
  • Lies that followed
  • Page rude rude rude
  • Customer service and problem resolution
New Reviewer
I have been a Liberty Healthshare member since 1/1/17. My husband started Medicare and I no longer qualified for subsidies through Healthcare.gov. After researching, I decided on Liberty. They were a great company in the beginning. They paid all that they were suppose...
View full review
View full review
ID
#1545496 Review #1545496 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance
Pros
  • Great value for a great concept
Cons
  • Customer service and problem resolution
Reason of review
Poor customer service
Loss
$1275
Preferred solution
Fix my Sharebox and pay my claims appropriately, also reimburse me.
New Reviewer

They don't do anything!

This company is a scam, they haven't shared into one of my maternity bills thus far. I'm about to go into labor and they have not sent me a check for my hospital estimate as they mentioned. We have already paid so much out of pocket and we don't have the money to pay for the hospital's portion. I can't get a hold of anyone, they bounce us around with no answers. I have so many pending bills that haven't been reimbursed and some are going to collections. They don't care and just keep taking people's money. I don't need this kind of stress while I'm pregnant and shame on them for calling themselves a Christian company!!!!
View full review
ID
#1545255 Review #1545255 is a subjective opinion of poster.
Service
Liberty Healthshare Customer Care

For the Vast Majority of People- This seems to be a scam!

Other than Holly and her husband, whose family clearly benefits financially from this service, as much as they try to dart around and imply that they don't, Liberty Healthshare seems to be a hopeful system that does not work, AT BEST. It worst it is a complete scam that we will be reading about some day like when all the business Ponzi schemes broke during the Madoff era. We have been trying to be paid on items for over a year with some, and longer with others. They are all labeled as valid expenses in their system, but when we ask approximately when they will be paid there is never a timeframe. I'm sure Holly's family gets their bills paid quickly because she is one of the few out here spreading the good word about Liberty and getting them 6 or 7 new clients a month. Her blogging about it helps mitigate the thousands of negative comments on Liberty Healthshare we have seen all over the web. It would make sense that Liberty would make sure her personal experience with their system is positive. DO NOT SIGN UP FOR THIS HEALTHSHARE! Even though it feels that the monthly premium is cheap, relative to traditional health insurance, for the vast majority of the people we have found on this service, there seems to be literally no benefits and just simple frustration. Like many of the hundreds threatening we will go back to traditional medical insurance as well. It's more expensive, and there are wait times, but there is a system in place that has a regulated protocol.
View full review
1 comment
#1693357

Are you saying if you start publicly complaining, they don't pay or take an extra long amount of time to pay? I sure hope that's not true, as I've complained to the Better Business Bureau, on Facebook and now here.

ID
#1543743 Review #1543743 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance
New Reviewer

How do I cancel with Liberty

My story is the same as everyone else’s. Can anyone tell me how to cancel my membership with them? Their website doesn’t tell you how and wait time on the phone is about a hour.
View full review
ID
#1542116 Review #1542116 is a subjective opinion of poster.
Liberty Healthshare (LHS) review: based on reading all the negative reviews here as well as on other websites, and also on my own personal experiences with LHS, it seems LHS only lives up to its name for medical liberty when a member is healthy and on the giving side...
View full review
View full review
ID
#1537985 Review #1537985 is a subjective opinion of poster.
Location
Ashford, Connecticut

Very frustrating

I have been trying for going on third day to get someone in provider services to pick up line to get claim status. Hold times 3-45 minutes. My direct number 832-266-****
View full review
ID
#1534880 Review #1534880 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

HORRIBLE

I HAVE BEEN TRYING TO GET A SUPPEMENTAL CLAIM PAID FOR A PATIENT FROM A DATE OF SERVICE OF 8/29/2018. I NEVER RECEIVED PAYMENT, SO I CALLED LHS ON 2/5/19, THEY STATED THEY DON'T HAVE THE CLAIM. I CHECKED WITH MY ELECTRONIC PAYER WHO STATES THEY SHOW THE CLAIM WAS SENT SUCCESSFULLY. SINCE LHS DIDN'T HAVE CLAIM, I FAXED THE CLAIM AND THE MEDICARE EXPLANATION OF BENEFITS TO ATTENTION BILLS TO THE FAX NUMBER GIVEN TO ME. I STILL DIDN'T RECEIVE PAYMENT. I CALLED LHS BACK ON 2/26/19, STILL NO CLAIM ON FILE. I WAS TOLD TO FAX AGAIN THE INFORMATION TO A DIFFERENT NUMBER TO ATTENTION STEFANIE. STILL NO PAYMENT, CALLED BACK AGAIN ON 3/13/19 AND WAS ON HOLD FOR AN HOUR. NO ONE EVER PICKED UP SO I AGAIN FAXED TO ATTENTION STEFANIE. FAXED AGAIN ON 3/26/19 TO ATTENTION STEFANIE WITH A COVER SHEET ASKING WHERE IS THE PAYMENT? CALLED LHS AGAIN ON 4/3/19 AND A. MOORE STATES STILL NO CLAIM FOUND. CAN YOU BELIEVE THAT? A. MOORE TOLD ME TO SEND THE INFORMATION AGAIN TO SECURE EMAIL WHICH WAS DONE ON 4/3/19. I SENT AN ADDITIONAL EMAIL ASKING IF SHE RECEIVED IT AND SHE STATED SHE DID. GUESS WHAT? I CALLED AGAIN TODAY 5/2/19 AND WAS HOLD A HALF AN HOUR. FINALLY WHEN THE REPRESENTATIVE PICKED UP AND I BEGUN TO SPEAK, DISCONNECTED??? AND GUESS WHAT, STILL NO PAYMENT. SENDING A STATEMENT TO THE PATIENT, HE CAN DEAL WITH THEM. I'M DONE!!!!!!
View full review
ID
#1526406 Review #1526406 is a subjective opinion of poster.
Location
Jackson, Ohio
Service
Liberty Healthshare Medical Claim
Cons
  • Everything about them
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer
My ER bills from 2018 have not been paid. I'm consistently getting collections notices and my credit is threatened, not to mention the high level of stress this is placing upon me. I called and cannot leave a message. The automated message blames the transition to new...
View full review
View full review
2 comments
#1720198

Liberty now owes me more than $4000 for claims I have submitted since May 2018. I call every month, get the run-around.

Thank god I just turned 65 and went on Medicare, so I cancelled my membership, but I will not rave about this company anymore. I think they grew too fast and can’t keep up with the demand for affordable healthcare.

But I just want answers! No one seems to be able to help me!

View more comments
ID
#1519534 Review #1519534 is a subjective opinion of poster.
Service
Liberty Healthshare Health Insurance
Pros
  • Speaking with someone who could help
Cons
  • Going through 11 people to get to the one person who could help
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Pay the amount in full and have collection agencies remove the records of past due invoices that are not my responsibility.
New Reviewer

Customer service

I've tried for 3 days to talk to someone. I am from a providers office and need to check on a claim. Never get anyone, have left a voice mail no response. Is anyone home? gail h hail@***.com 703-967-****
View full review
ID
#1510340 Review #1510340 is a subjective opinion of poster.
Service
Liberty Healthshare Medical Claim
Reason of review
Poor customer service
New Reviewer

Resolved: Medical Bills

I have been with Liberty going on my 3rd year. It's a great plan if you are healthy and have no claims. Had one claim 5 months ago that was above my deductible. It was for an ER visit. I have called 5 times because providers have started calling me. Every time I call liberty the people are nice but I don't believe them anymore. They tell me oh yes we are going to take care of it and guess what just checked they haven't. They really are great at taking your premium on time though!!!!
View full review
Resolved
ID
#1507681 Review #1507681 is a subjective opinion of poster.
Service
Liberty Healthshare Medical Claim
Reason of review
Problems with payment
Had a date of service on 7-17-2017, Liberty Healthshare has been billed, sent copies by email, fax, overnight FedX; and bill still remains unpaid. Customer service does not have phone number for CEO or how to reach his office. They state they are not given that...
View full review
View full review
2 comments
#1667263

Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or google for their phone.

View more comments
ID
#1500718 Review #1500718 is a subjective opinion of poster.
Location
Columbus, Georgia
Service
Liberty Healthshare Health Insurance

TERRIBLE COMPANY

I had LHS for approx. 3 years. The first couple of years I guess I didn't use a lot of the services but didn't seem to have any problems and thought they were pretty good. Then I have a problem with a payment being mailed to the wrong address. The check was cancelled by liberty I have tried for year to get a check reissued to the provider. I have been lied to and given the run around. No one seems to know what the other person is doing and no one can get anything done. Very dissatisfied with their service! If you are reading this review and questioning whether or not to use liberty health share, do yourself a favor and don't! You will regret it in the future!!!!!
View full review
1 comment
#1667265

Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or google for their phone.

ID
#1482272 Review #1482272 is a subjective opinion of poster.
Location
Tifton, Georgia
My wife had the plan and we paid in for over one year. After one year my wife wanted a check up to have colon checked. Difficult to find a doctor who would take this liberty heath share, most do not. Scheduled the exam, and they wanted a $500 deposit up front. We paid...
View full review
View full review
2 comments
#1792106

One hundred percent agree, they are an embarrasment

View more comments
ID
#1481392 Review #1481392 is a subjective opinion of poster.
Location
Juno Beach, Florida

Don't join Liberty Healthshare

They just don't want to pay. I have had very little expenses, mainly preventative things like wellness exams, colonoscopy, mammogram, etc. It's a nightmare getting reimbursed and every time I call, I get a different explanation on why it's not being paid. 30-45 business days each time you want something looked at is rediculous! I have 3 different bills right now that they said I have an aua (annual unshared amount) which I paid to the provider which now I find out was wrong since they were covered under the wellness coverage. They owe me money now and I doubt I will ever see it. I am in collections for the first time in my life of excellent credit because I was told by one representative that is what they do. They said "don't worry if it goes into collections because we will pay it right away then". Wrong! Almost 3 months in collections and it is still not paid. I would never ever recommend them to anyone! Medicare can't come soon enough for me!
View full review
1 comment
#1667268

PLEASE PLEASE Make sure you contact the Ohio Attorney General and file a complaint. They govern over this type of entity.

Liberty still has these same issues today 4/1/19.

It is vital everyone files a complaint so this sort of thing is stopped. You can also go to ohioattorneygeneral.gov or call 866-406-**** The same thing is happening today to us 4/1/19

ID
#1480194 Review #1480194 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Liberty Healthshare Health Insurance